Statutory Compliance Notice
Grievance Redressal Mechanism
In compliance with Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Designated Grievance Redressal Officer
If you have any grievance or complaint regarding user content, intellectual property violations, harassment, or non-compliance with the Information Technology Act, 2000, you may contact our designated Grievance Officer:
Designation
Grievance Redressal Officer
Meova Platforms Private Limited
Physical Address for Service of Notice
Meova Campus Headquarters, NH-2 Highway Corridor, Mathura, Uttar Pradesh 281406, India.
Response Time & Resolution SLA
Under the statutory guidelines established by the Government of India:
- Acknowledgment within 24 Hours: We shall acknowledge the receipt of every grievance within twenty-four (24) hours of receipt.
- Disposal within 15 Days: Every grievance shall be investigated, acted upon, and formally redressed within fifteen (15) working days from the date of its receipt.
- Expedited Safety Review: Complaints concerning non-consensual imagery, sexual harassment, or impersonation receive immediate expedited triage within 24 hours.
How to File a Valid Grievance
To ensure swift investigation, please include the following details in your communication:
- Your registered Meova email address and full name.
- The username or profile link of the reported account or post.
- A clear description of the alleged violation or grievance.
- Supporting evidence (screenshots, chat logs, or timestamped transaction receipts).
- A statement confirming that the information provided is accurate and made in good faith.